LOOSE GROWN DIAMOND PRIVACY POLICY

Last Updated: July 13, 2026

This privacy policy (“Privacy Policy”) governs how we, Loose Grown Diamond (support@loosegrowndiamond.com) (“Loose Grown Diamond” “we”, “our” or “us”) use, collect, and store information pertaining to you (“User”, “you”) , such as in the following use cases:

When you browse or visit our website https://www.loosegrowndiamond.com/ (“Website”)
When you make use of or interact with our Website

When you create an account and purchase a product
When you request a customized design
When we request a review of our products/services
When you contact us for support or otherwise (e.g. customer support and/or via chat)

When we use the Personal Data of our service providers
When you interact with us on our social media profiles (e.g., Facebook, Instagram, Twitter, LinkedIn)

We respect your privacy, which is why we make every effort to provide a platform that meets the highest of user privacy standards. Please read this Privacy Policy carefully, so you can fully understand our practices in relation to Personal Data.“Personal Data” or “Personal Information” means any information that can be used, alone or together with other data, to uniquely identify any living human being.

Important note : Nothing in this Privacy Policy is intended to limit in any way your statutory right, including your rights to a remedy or means of enforcement.

This Privacy Policy may be updated from time to time and therefore we ask you to check back periodically for the latest version of the Privacy Policy, as indicated below. If there are any significant changes made to the use of your Personal Data in a manner different from that stated at the time of collection, we will notify you by posting a notice on our Website or by other means.

WHAT INFORMATION WE COLLECT, WHY WE COLLECT IT, AND HOW IT IS USED

Personal Data we collect

Why is the Personal Data collected and for what purposes?

Legal basis (only applicable under GDPR)

Period of storage of Personal Data

Consequences of not providing the Personal Data

When you browse or visit our website

When you make use of or interact with, our Website

Data through Cookies, pixels, log files, or other similar technologies

To collect and store information
To review or improve the usage and operations of our Website
To analyze trends
To administer the Website
To track users’ movement around the Website
To gather demographic information
To provide you with customized content, targeted offers, and advertising on the Website and across other third-party sites, and to determine the effectiveness of promotional campaigns

Consent

Legitimate interest (e.g., essential cookies)

This depends on the cookie in question. Some cookies (e.g. essential cookies) cannot be disabled. You can opt-out of tracking by Google Analytics by clicking here. You can also control and delete these cookies through your browser settings.

Cannot collect and store the information
Cannot use or access some parts of the website
Cannot obtain information about products or services based on your interests

When you create an account and purchase a product

Full name
Email address
Shipping\Billing address city, country, state, zip code (Account)
Company details, if any.
Phone number
Credit card details, such as credit card type, number, card’s expiry date, CID
PayPal Details

To allow you to create your account
To process your order
To send you the product
To perform/execute the purchase/sale
To send you a post-sale request for a review of the product(s) you purchased

Performance of a contract to which the data subject is a party (i.e. our terms of sale) or in order to take steps at the request of the data subject prior to entering into a contract (e.g. when you create your account)

Legitimate interest (e.g. to allow you to purchase Loose Grown Diamond’s products)

Until we no longer need the information and proactively delete it or you send a valid deletion request. Please note that we may retain it for a longer or shorter period in accordance with data retention laws.

Cannot allow you to create your account
Cannot process your order
Cannot send you the product
Cannot perform/execute the purchase/sale
Cannot send you a post-sale request for a review of the product(s) you purchased

When you request a customized design

Full name
Email
Phone number
Any other information that you decide to provide/supply us with

To process your request (e.g. regarding design customization)

Performance of a contract to which the data subject is a party (i.e. our terms of sale) or in order to take steps at the request of the data subject prior to entering into a contract

Legitimate interest (e.g. to allow you to purchase a customized design)

Cannot process the request

When we request a review of our products/services

Email address
Age
Address
Photo
Information related to the experience with Loose Grown Diamond (E.g., How was the piece chosen?)

To process your review
To analyze your experience with Loose Grown Diamond after the purchase
To share/publish your photo on our social media channels (e.g. Instagram)

Please note that completing the review is voluntary

Legitimate Interest (e.g., to send us your review for us to publish it).

Cannot process and share your review
Cannot analyze your experience with Loose Grown Diamond
Cannot share/publish your photo on social media

When you contact us for support or otherwise (e.g. customer support and/or via chat)

Full name
Email
Phone number
Any other data you decide to provide/supply

To answer your questions
To provide you with support
To analyze your experience with Loose Grown Diamond

Performance of a contract to which the data subject is party or in order to take steps at the request of the data subject prior to entering into a contract

Legitimate interest (e.g. to allow you to purchase Loose Grown Diamond’s products)

Cannot assist you or respond to your query
Cannot provide support
Cannot analyze your experience with Loose Grown Diamond

When you interact with us on our social media profiles (e.g., Facebook, Instagram, Twitter, LinkedIn)

Full name
Email address
Any other data you decide to provide/supply

To reply and/or respond to your request or question

Depending on the context, our legal basis for collecting this information is the consent you give us for this purpose, legitimate interest (e.g., to send you more information about Loose Grown Diamond), and/or for the purposes of pre-contractual discussions

Until you send a deletion request or unsubscribe or we proactively decide to delete the data. Please note that under applicable laws, we may be required to retain the data for a longer or a shorter period.

Cannot reply or respond to your request

Finally, please note that some of the abovementioned personal data will be used for detecting, taking steps to prevent, and prosecute fraud or other illegal activity, identifying and repairing errors, conducting audits, and for network and information systems security purposes. Personal Data may also be used to comply with applicable laws, with investigations performed by the relevant authorities, for law enforcement purposes, and/or to exercise or defend legal claims. In certain cases, we may or will anonymize or de-identify your personal data and further use it.

HOW WE PROTECT AND STORE YOUR INFORMATION

2.1. Security. We have implemented appropriate technical, organizational, and security measures designed to protect your personal data. However, please note that we cannot guarantee that the information will not be compromised as a result of unauthorized penetration of our servers. As the security of information depends in part on the security of the computer, device, or network you use to communicate with us and the security measures you use to protect your user IDs and passwords, please make sure to take appropriate measures to protect this information.

2.2. Retention of your Personal Data. In addition to the retention periods mentioned above, in some circumstances, we may store your Personal Data for longer periods of time, for example (i) where we are required to do so in accordance with legal, regulatory, tax, or accounting requirements, or (ii) for us to have an accurate record of your dealings with us in the event of any complaints or challenges, or (iii) if we reasonably believe there is a prospect of litigation relating to your personal data or dealings. We have an internal data retention policy to ensure that we do not retain your personal data perpetually.

Records of your SMS and email marketing consent — including the date, time, and method of opt-in — are retained for as long as necessary to demonstrate compliance with applicable law, even after you unsubscribe.

HOW WE SHARE YOUR PERSONAL DATA

In addition to the recipients described in Section 1, we may share your information as follows:

Affiliates : We may share your information with our affiliates and subsidiaries for business, operational, promotional, and/or marketing purposes;
Our Service Providers: We share your information with our third-party service providers that provide business, professional, or technical support functions for us (including to the extent necessary or desirable to fulfill or ship your order or complete your transaction; provide customer support; process your purchases), help us operate our business, IT and the Website, or administer activities on our behalf. We also share your Personal Information with our business partners with whom we jointly offer products or services.
Legal Matters; Safety : We may share your information to the extent necessary, with regulators, to comply with all applicable laws, regulations, and rules, and requests of law enforcement, regulatory, and other governmental agencies or if required to do so by court order. We also may disclose your information to protect the security of our Site, servers, network systems, and databases, including for fraud prevention purposes. We also may disclose your information as necessary, if we believe that there has been a violation of our Terms of Use, any other legal document or contract related to our services, or the rights of any third party.
Sale or Transfer of Business or Assets : If in the future, we sell or transfer some or all of our business or assets to a third party, or in the event of bankruptcy or a comparable event, we will (to the minimum extent required) disclose information to a potential or actual third party purchaser of our business or assets. In the event that we are acquired by or merged with a third party entity, or in the event of bankruptcy or a comparable event, we reserve the right to transfer or assign Personal Data in connection with the foregoing events.
With Your Consent : Where you have provided your consent to us sharing the Personal Data (e.g., where you provide us with any marketing consents or opt-in to optional additional services or functionality if required by applicable law).

Aggregate or Anonymous Non-Personal Information : We may share aggregate, anonymous, or de-identified non-personal data with third parties for their marketing or analytics uses.

Categories of Recipients

We share personal information with the following categories of recipients, for the purposes described:

Recipient category	Examples	Data shared	Purpose
Delivery and fulfillment partners	Shipping carriers, fulfillment/logistics providers, shipment insurers	Name, shipping address, phone number, order details	To deliver and insure your order
Payment processors	Card processors, PayPal, buy-now-pay-later providers	Payment and billing information	To process your transaction
Marketing and communications platforms	Attentive (SMS/email)	Name, email, phone number, purchase/cart history, engagement data	To send transactional and marketing communications, including abandoned-cart messages
Advertising and analytics partners	Meta/Facebook, Google, Google Analytics	Device/browser data, hashed contact info, browsing and purchase activity	To measure and deliver advertising, including retargeting; may be considered a sale/share under state law
Fraud prevention and security vendors	Fraud-detection and identity-verification services	Order, device, and contact data	To detect and prevent fraudulent transactions
Professional advisors	Accountants, auditors, legal counsel	As necessary	Legal, tax, and compliance purposes
Affiliates and business partners	Corporate affiliates, co-marketing partners	Contact and order data	Business, operational, and joint marketing purposes
Government and legal authorities	Regulators, law enforcement	As required	To comply with law, legal process, or protect rights and safety
Business transferees	Acquirer or successor in a merger, sale, or bankruptcy	All categories held	To complete a corporate transaction

We require our service providers to use your personal information only to provide services on our behalf, and not for their own independent marketing purposes, except as disclosed above regarding advertising partners.

YOUR PRIVACY RIGHTS AND CHOICES

5.1. Rights under GDPR: The following rights (which may be subject to certain exemptions or derogations), shall apply to certain individuals (some of which only apply to individuals protected by the GDPR):

You have a right to access information held about you. Your right of access may normally be exercised free of charge, however, we reserve the right to charge an appropriate administrative fee where permitted by applicable law;
You have the right to request that we rectify any Personal Data we hold that is inaccurate or misleading;
You have the right to request the erasure/deletion of your Personal Data (e.g. from our records). Please note that there may be circumstances in which we are required to retain your personal data, for example for the establishment, exercise, or defense of legal claims;
You have the right to object to or to request restriction of the processing.
The right to data portability. This means that you may have the right to receive your Personal Data in a structured, commonly used and machine-readable format, and that you have the right to transmit that data to another controller;
You have the right to object to profiling;
You have a right to lodge a complaint with your local data protection supervisory authority (i.e., your place of habitual residence, place of work, or place of alleged infringement) at any time. We ask that you please attempt to resolve any issues with us before you contact your local supervisory authority
The right to withdraw your consent at any time. Please note that there may be circumstances in which we are entitled to continue processing your data, in particular, if the processing is required to meet our legal and regulatory obligations.
You also have a right to request details of the basis on which your Personal Data is transferred outside the European Economic Area, but you acknowledge that data transfer agreements may need to be partially redacted for reasons of commercial confidentiality. Also, please note that the withdrawal of consent shall not affect the lawfulness of processing based on consent before its withdrawal;
You also have a right to request certain details of the basis on which your personal data is transferred outside the European Economic Area, but data transfer agreements and/or other details may need to be partially redacted for reasons of commercial confidentiality.

5.2. Rights under CCPA: The following rights (which may be subject to certain exemptions or derogations) shall apply to certain individuals some of which only apply to individuals protected by the CCPA:

You have the right to know what personal information is being collected about you;
You have the right to request the erasure/deletion of your personal data (e.g. from our records and the records of our service providers). Please note that there may be circumstances in which we are required to retain your personal data, for example for the establishment, exercise, or defense of legal claims;
You have the right to know whether your personal information is sold or disclosed and to whom;
Restriction of, or object to, processing of your Personal Information, including the right to opt-in or opt-out of the sale of your Personal Information to third parties, if applicable, where such requests are permitted by law;
You have the right to equal service and price, even if you exercise your privacy rights.

You have a right to lodge a complaint with your local data protection supervisory authority (i.e., your place of habitual residence, place of work, or place of alleged infringement) at any time or before the relevant institutions in your place of residence (e.g. the Attorney General in your State). We ask that you please attempt to resolve any issues with us before you contact your local supervisory authority and/or relevant institution. You can exercise your rights by contacting us at support@loosegrowndiamond.com or, if you are an individual protected by CCPA, you can make your requests by email. Subject to legal and other permissible considerations, we will make every reasonable effort to honor your request promptly (We will confirm receipt of your request within 10 business days and respond substantively within 45 days of receipt. If we require additional time (up to an additional 45 days, for a maximum of 90 days total), we will notify you of the extension and the reason for it within the initial 45-day period.) or inform you if we require further information in order to fulfill your request. When processing your request, we may ask you for additional information to confirm or verify your identity and for security purposes, before processing and/or honoring your request. We reserve the right to charge a fee where permitted by law, for instance, if your request is manifestly unfounded or excessive. In the event that your request would adversely affect the rights and freedoms of others (for example, would impact the duty of confidentiality we owe to others) or if we are legally entitled to deal with your request in a different way than initially requested, we will address your request to the maximum extent possible, all in accordance with applicable law.

5.3. Deleting your account: Should you ever decide to delete your account, you may do so by emailing support support@loosegrowndiamond.com. If you terminate your account, any association between your account and the personal data we store will no longer be accessible through your account. However, given the nature of sharing on certain services, any public activity on your account prior to deletion will remain stored on our servers and will remain accessible to the public.

Notice of Financial Incentives

From time to time, Loose Grown Diamond may offer promotional programs, discounts, or rewards that may be considered a "financial incentive" under applicable privacy laws, including the California Consumer Privacy Act (CCPA). Participation in these programs is entirely voluntary.

SMS/EMAIL Offers & Promotions

How to Join : You can subscribe to our SMS/EMAIL program by entering your mobile number and email through one of our website signup forms or promotional pop-ups, when available.
Benefits of Joining: Subscribers may receive exclusive discounts, promotional offers, early access to sales, product updates, and other special promotions. Offers may vary and can be modified or discontinued at any time without prior notice.
Information We Collect : As part of the program, we may collect your contact information, communication preferences, purchase history, and other information related to your participation. For more details, please refer to the Personal Information We Collect section of this Privacy Policy.
How to Opt Out : You may unsubscribe from our SMS/EMAIL program at any time by following the unsubscribe instructions included in our messages or by contacting our customer support team. Participation in our promotional programs is optional, and you may withdraw your consent at any time without affecting your ability to purchase products from our website. The value of any incentive we provide is reasonably related to the value of the data you choose to share with us and is based on factors such as your participation in the program, engagement with our communications, purchases made, and the overall benefits derived from operating the program.

Nevada Residents.

Nevada law gives you the right to opt out of the sale of certain "covered information" for monetary consideration. We do not currently sell covered information for monetary consideration. If you would like to submit a request regarding this right in case our practices change, email support@loosegrowndiamond.com.

California "Shine the Light" Law.

Under California Civil Code Section 1798.83, California residents may request, once per calendar year, information about any personal information we have disclosed to third parties for their own direct marketing purposes during the preceding calendar year, and the categories of personal information disclosed. To make such a request, email support@loosegrowndiamond.com with "Shine the Light Request" in the subject line, and include your full name, mailing address, and a statement confirming you are a California resident. We may require additional information to verify your identity and residency.

COOKIES, TRACKING OPTIONS, AND DO NOT TRACK DISCLOSURES

Cookies. Our Website utilizes “cookies”, anonymous identifiers, and other tracking technologies in order for us to provide our Website and present you with information that is customized for you. A “cookie” is a small text file that may be used, for example, to collect information about activity on the Website. Most browsers allow you to control cookies, including whether or not to accept them and how to remove them. You may set most browsers to notify you if you receive a cookie, or you may choose to block cookies with your browser. You are free to adjust your device or Internet browser settings to limit certain tracking or to decline cookies, but by doing so, you may not be able to use certain features on the Website or take full advantage of all of our offerings. Please refer to your device’s settings or your Internet browser’s “Help” section for more information on how to delete and/or disable your device or browser from receiving cookies or controlling your tracking preferences.
Do Not Track Disclosures. We do not currently respond or take any action with respect to web browser “do not track” signals or other mechanisms that provide consumers the ability to exercise choice regarding the collection of personally identifiable information about an individual consumer’s online activities over time and across third-party Websites or online services. We may allow third parties, such as companies that provide us with analytics tools, to collect personally identifiable information about an individual consumer’s online activities over time and across different Websites when a consumer uses the Website.
Log files. We use log files. The information inside the log files includes internet protocol (IP) addresses, type of browser, Internet Service Provider (ISP), date/time stamp, referring/exit pages, clicked pages, and any other information your browser may send to us. We use such information to analyze trends, administer the Website, track users’ movement around the Website, and gather demographic information.
Analytic tools.
- Google Analytics: The Website uses a tool called “Google Analytics” to collect information about the use of the Website. Google Analytics collects information such as how often users visit this Website, what pages they visit when they do so, and what other websites they used prior to coming to this Website. We use the information we get from Google Analytics to maintain and improve the Website and our products. We do not combine the information collected through the use of Google Analytics with personally identifiable information we collect. Google’s ability to use and share information collected by Google Analytics about your visits to this Website is restricted by the Google Analytics Terms of Service, available at https://marketingplatform.google.com/about/analytics/terms/us/, and the Google Privacy Policy, available at http://www.google.com/policies/privacy/. You may learn more about how Google collects and processes data specifically in connection with Google Analytics at https://www.google.com/policies/privacy/partners/. You may prevent your data from being used by Google Analytics by downloading and installing the Google Analytics Opt-out Browser Add-on, available at https://tools.google.com/dlpage/gaoptout/.
- Facebook Pixels. We use Facebook pixel, which is a tool that provides help to website owners and publishers, developers, advertisers, business partners (and their customers) and others to integrate, use and exchange information with Facebook, as such the collection and use of information for ad targeting. Please note that third parties, including Facebook, use cookies, web beacons, and other storage technologies to collect or receive information from our Website and elsewhere on the internet and use that information to provide measurement services and target ads. Facebook’s ability to use and share information is governed by the Facebook Tools Terms, available at: https://www.facebook.com/legal/technology_terms/. You can prevent your data from being used by Facebook Pixel and SDKs by exercising your choice through these mechanisms: http://www.aboutads.info/ choices or http://www.youronlinechoices.eu/
- We reserve the right to use additional analytic tools.

Use By Children

We do not offer our products or services for use by children and, therefore, we do not knowingly collect personal data from, from children under the age of 18 under the age of eighteen (18). If you are under the age of eighteen (18), do not provide any personal data to us without the involvement of a parent or a guardian. For the purposes of the GDPR, we do not intend to offer information society services directly to children. In the event that we become aware that you provide personal data in violation of applicable privacy laws, we reserve the right to delete it. If you believe that we might have any such information, please contact us at support@loosegrowndiamond.com.

Links to and interaction with third-party products

The Website enables you to interact with third-party websites, mobile software applications, and services that are not owned or controlled by us (each a “Third Party Service”). We are not responsible for the privacy practices or the content of such Third Party Services. Please be aware that Third Party Services may collect Personal Information from you. Accordingly, we encourage you to read the terms and conditions and privacy policy of each Third Party Service that you choose to use or interact with.

SPECIFIC PROVISIONS APPLICABLE UNDER PRIVACY LAW

The Website enables you to interact with third-party websites, mobile software applications, and services that are not owned or controlled by us (each a “Third Party Service”). We are not responsible for the privacy practices or the content of such Third Party Services. Please be aware that Third Party Services may collect Personal Information from you. Accordingly, we encourage you to read the terms and conditions and privacy policy of each Third Party Service that you choose to use or interact with.

SPECIFIC PROVISIONS APPLICABLE UNDER PRIVACY LAW

9.1. We, including our Website, collect information that identifies, relates to, describes, references, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or device. In particular, our websites and agents have collected the mentioned categories of Personal Information in Section 1 from consumers within the last twelve (12) months.

9.2. Your Choices. You have certain choices about your Personal Information. Where you have consented to the processing of your Personal Information, you may withdraw that consent at any time and prevent further processing by contacting us as described in this Privacy Policy. Even if you opt-out, we may still collect and use non-Personal Information regarding your activities on our services and for other legal purposes as described above. While we cannot guarantee privacy perfection, we will address any issue to the best of our ability as soon as possible. We will process such requests in accordance with applicable laws. To protect your privacy, we will take steps to verify your identity before fulfilling your request.

9.3. Sale of Personal Information. Disclosure of Personal Information for business purposes. Financial incentives for collection of Personal Information. We do not sell personal information for money. However, like many businesses, we use third-party advertising and analytics tools — such as the Meta (Facebook) Pixel, Google Ads, and Google Analytics — that collect information about your activity on our Site in order to deliver and measure advertising, including showing you or similar users relevant ads on other websites and platforms ("interest-based" or "retargeting" advertising). Certain state privacy laws, including the California Consumer Privacy Act (CCPA), may classify this activity as a "sale" or "sharing" of personal information, even though we do not receive money in exchange for it. In the preceding twelve (12) months, we have shared the following categories of personal information with advertising partners for this purpose: identifiers (such as email address and device/browser identifiers), commercial information (such as browsing and purchase activity), and internet or other electronic network activity information. We have not sold or shared any other categories of personal information, and we do not sell or share personal information of consumers we know to be under the age of 16. You have the right to opt out of this sale/sharing at any time — see the "Do Not Sell or Share My Personal Information" section below.

Do Not Sell or Share My Personal Information / Global Privacy Control

You have the right to opt out of the "sale" or "sharing" of your personal information, including for cross-context behavioral or targeted advertising. To opt out, you may:

Email support@loosegrowndiamond.com with "Opt-Out of Sale/Sharing" in the subject line; or
Enable a recognized Global Privacy Control (GPC) signal in your browser. We will treat a detected GPC signal as a valid opt-out request for the browser and device on which it is enabled.

Please note that opt-out preferences tied to browser cookies may not persist if you clear your cookies, switch browsers, or use a different device. You may also opt out of interest-based advertising generally through the Digital Advertising Alliance (http://optout.aboutads.info) or the Network Advertising Initiative (http://optout.networkadvertising.org).

9.4. We obtain the mentioned categories of Personal Information in Section 1 from the following categories of sources:

Directly from you. For example, from forms you complete or products and services you purchase.
Indirectly from you. For example, from observing your actions on our Website.
From third-party business partners, who provide data services available in the public domain.

9.5. Questions. If you have further questions with respect to the collection, use, disclosure or sale of your personal information, please make your request by contacting us at support@loosegrowndiamond.com.

9.6. Non-Discrimination. If you decide to exercise your rights, you will not receive any discriminatory treatment by us for the exercising of the privacy rights conferred by the CCPA. However, note that some features of our Website, our products, and/or our services will not function without your Personal Information. Unless permitted by the CCPA, we will not:

Deny your goods or services.
Charge you different prices or rates for goods or services, including through granting discounts or other benefits, or imposing penalties.
Provide you with a different level or quality of goods or services.
Suggest that you may receive a different price or rate for goods or services or a different level or quality of goods or services.

9.7. SMS and Email Marketing, Including Abandoned Cart Messages

We use third-party platforms — currently including Attentive — to send SMS and email communications, including abandoned-cart reminders, promotional offers, and product updates.

How you join. You may opt in by entering your phone number and/or email address through a Site sign-up form, pop-up, or checkout field. SMS sign-up requires an unchecked, affirmative opt-in action; we do not pre-check SMS or email marketing consent boxes.

What you're agreeing to By opting in to SMS marketing, you authorize Loose Grown Diamond and its SMS platform provider(s), including Attentive, to send you recurring automated marketing text messages — including abandoned-cart reminders — at the mobile number you provided, using an automatic telephone dialing system or similar technology. Consent to receive marketing text messages is not a condition of any purchase. Message and data rates may apply. Message frequency varies.

How to opt out. Reply STOP to any text message to unsubscribe; you will receive a one-time confirmation message and may re-subscribe at any time by opting in again. You may unsubscribe from marketing emails by clicking "unsubscribe" at the bottom of any email. Opting out of marketing communications does not affect transactional messages related to an order you have placed.

Sharing with our SMS/email provider. Your phone number, email address, and related engagement and purchase data are shared with our SMS and email marketing platform provider(s) (currently Attentive) solely to operate this program on our behalf. We do not authorize these providers to sell your information or use it to market their own unrelated products to you, and we do not share your phone number with unrelated third parties for their own independent marketing purposes.

State-specific notice. Some states, including Florida and Oklahoma, have consumer text-messaging protection laws in addition to the federal Telephone Consumer Protection Act (TCPA). We take steps designed to obtain consent in a manner consistent with these laws where applicable.

9.8.Your Privacy Rights — California and Other U.S. States

If you are a resident of California, Colorado, Connecticut, Virginia, Utah, Texas, Oregon, Montana, or another state with a comprehensive consumer privacy law, you may have some or all of the following rights, subject to exemptions under applicable law:

Right to know/access - what personal information we have collected about you, its source, and who we've disclosed or sold/shared it with;
Right to delete - request deletion of your personal information, subject to certain exceptions (e.g., completing a transaction, legal compliance, fraud prevention);
Right to correct - request correction of inaccurate personal information;
Right to opt out of sale/sharing including for cross-context behavioral or targeted advertising;
Right to opt out of profiling or automated decision-making - where applicable;
Right to portability - receive a copy of your personal information in a portable forma;
Right to non-discrimination - you will not be denied goods or services, charged different prices, or given a different level of service for exercising these rights.;

To exercise these rights, email support@loosegrowndiamond.com. We may need to verify your identity before processing your request.

9.9 Right to Appeal. If we deny your privacy rights request, you may appeal our decision by emailing support@loosegrowndiamond.com with the subject line "Privacy Rights Appeal." Please include your original request and the reason you believe our decision should be reconsidered. We will respond to your appeal within 45 days.

HOW TO CONTACT US?

If you have any questions, concerns, or complaints regarding our compliance with this Privacy Policy and the data protection laws, or if you wish to exercise your rights, we encourage you to first contact us at support@loosegrowndiamond.com.