About Us
+What is Loose Grown Diamond?
Loose Grown Diamond is a diamond manufacturing company which deals in the manufacturing and selling of lab-grown diamonds/jewelry.
+Why are the prices of our diamonds so affordable?
We don’t play tricks with our prices – they’re low because we do direct manufacturing (including partnering with other manufacturers) and have a small, efficient team. You won’t miss out on anything except the high prices! 😉💎
+Do you have a retail store located in my state?
Loose Grown Diamond has an office located in New York City. You would find our office on fifth avenue, remember to book an appointment with us in advance, and we will be more than happy to meet you.
At Loose Grown Diamond, we primarily operate online, allowing us to reduce operational costs and focus our attention on manufacturing high-quality diamonds for you. By concentrating on our service, we can offer our products at a much lower price than local or other online jewelry stores.
We offer FREE SHIPPING on all items, and a 7 days return policy.
+Do you have gemologists on staff?
Absolutely, we currently employ graduates from the Gemological Institute of America. All of the graduates are an essential part of our team. They help us in offering great customer service. If our consumers have any sort of queries regarding our service or product you can get in touch with our staff gemologists.
+Where are the corporate office of Loose Grown Diamond located?
Our corporate office is located in New York city. You will find our office in the Diamond District. The exact address of our office is listed below.
Loose Grown Diamond Corporate Office
15W 47th St., Suite#1704
New York, NY-10036
Insurance & Care
+Do you clean or provide care for jewelry sold on your site?
NO, we do not provide cleaning services or external care for the jewellery sold on our website, the reason behind this is that we already offer the lowest price possible on our product. We do not include any middleman cost or extra margin on our product. Including any other cost like cleaning would not be financially feasible for our business.
+What is covered by your lifetime warranty?*
Our lifetime warranty covers any manufacturing defects that you might find the moment you received a product. Our warranty also covers prong-tightening, re-polishing and rhodium plating but only within the seven days of purchase. We give full guarantee that all our products will be free from manufacturing defects but in case you do find any please reach out to us.
If you encounter any other problem with a product which is not covered under the warranty you can always reach out to us. We will ask for your product and after being inspected by our gemologist we shall let you know the charges for our services.
Orders & Ring Sizes
+I saw a ring on your site, and I love it! Can I try it on?
We provide a money back guarantee. Once you receive the product, feel free to try it on and see how it looks. We at Loose Grown Diamonds, have full faith in our products and believe that you will absolutely love them after you receive them. In case you are not satisfied with the product you can avail the money back guarantee and return our product within 7-days.
+Can I order through your website?
Yes absolutely you can order through our website. All the products which are displayed on Loose Grown Diamond’s website are available for purchase (unless stated otherwise).
+Can I custom design an engagement ring?
Yes absolutely, you can ask for your desired design and get in touch with us through our website. We will be more than happy to design a customized engagement ring for you.
+Can I secure my diamond, If I am going with the custom setting route?
If you find a diamond you love, we urge you to purchase it and share your order number. This will allow us to reserve the diamond while we process your CAD & 3D custom setting request, which can take up to 2 days. Due to high demand, diamonds can sell out quickly, so acting promptly ensures you secure your choice.
+What if I need help placing an order?
If you need any sort of assistance from us the number mentioned below is available 24 hours a day, 7 days a week. Customer service: 1-646-288-0810.
+What if I have a question about my order, want to change it, or need to cancel it?
For questions about your order, call Customer Service at +1 646-288-0810, 24 hours a day, 7 days a week, or send an e-mail.
You can check your order status online by clicking here. You will need to login.
+I am not from the USA, Do I have to pay customs duties/tax?
Yes, you need to pay the customs duties/tax as per your country’s import rules, If you are from the United States, India, Hong Kong , Australia or Dubai you don’t need to pay any customs duties/tax. Customers may incur a shipping handling charge of up to $30 for deliveries to Australia, which would be payable directly to the shipping company.
+How do I get my ring size?
Please click here for a ring size chart option. OR We suggest you go to a local jewelry store and get your exact ring size measured from there for 100% accuracy.
+How do I know what ring size to buy? What if I get the wrong size?
Please click here for a ring size chart option. OR We suggest you go to a local jewelry store and get your exact ring size measured from there for 100% accuracy.
No worries if you get it wrong though, We offer a 7 day free resize for all rings sold at Loose Grown Diamond. (Please note that Platinum ring can’t be resized and covered in this policy.) Just reach out to a support via chat or email support@loosegrowndiamond.com to initiate a resize. Be sure to have your order number and correct size you need handy to expedite the process.
+Do you offer re-sizing?
Yes, We offer a 7 day free resize for all rings sold at Loose Grown Diamond. Just reach out to a support via chat or email support@loosegrowndiamond.com to initiate a resize. Be sure to have your order number and correct size you need handy to expedite the process. Please note that Platinum ring can’t be resized and covered in this policy.
+Can you engrave my ring/jewelry for Free?
We provide free customization/personalization services and would be more than happy to engrave a ring/jewelry for you. At the time of placing an order there is a “order notes” section on the checkout page. Please write down the instruction over there.
+What fonts do you use for the Engraving?
We have 2 types of fonts: 1) Normal 2) Cursive Writing. If you have any specific requirement please contact us.
+Can you help keep the ring a surprise? Is LGD's packaging discreet?
Yes, We can do that. Please write on the “order notes” section for discreet packaging.
+Are Your Prices in US Dollars?
Yes, Our prices are in US Dollars
+Can I place my order by phone?
Absolutely! If you would like to place your order over the phone you can speak with a member of our Customer Service team by calling +1-646-288-0810.
+Do you Price Match?
Yes, We do Price Match, on top of that we can beat the price 🙂 Please share the URL of the diamond/ring and we will do price match OR beat the price. Please note price match on purchases can only be made at the time of placing an order. We cannot honor any new promotions or discounts after this timeframe.
Our Diamond & Jewelry
+How can you offer such low prices on all your diamonds/jewelry?
We proudly manufacture all our jewelry, and our loose diamonds come straight from our factory. We are direct manufacturer, there is no middlemen between us, so that we can offer you the best prices. We are confident that no diamond or jewelry retailer can compete with our quality and low prices.
+Do you have a Low Price Guarantee?
We offers the highest quality products at the lowest prices guaranteed. Shop with confidence knowing that if you happen to find an item of identical size and quality at a lower price, You just need to share the reference URL and we will beat the price.
+I have found 2 same diamonds which are having same color, clarity, cut and size but the price is difference? am I missing something?
We have recently expanded our platform by partnering with additional manufacturers, offering an extensive selection of over 250,000+ Certified Lab Grown Diamonds. Please be aware that there could be variations in pricing, as we do not exercise control over diamond prices. Importantly, it’s worth highlighting that lower prices do not impact the quality of the diamonds in any manner.
+Are your lab grown diamonds Eco-friendly and Conflict Free?
Yes, lab grown diamonds are eco-friendly and conflict free. This diamond is made in lab, The reason being that these diamonds do not cause the same destruction and pollution & conflicts as that caused by extracting natural diamonds.
+I found the same diamond on other retailers website that I like. Can I buy it from you?
Absolutely, Please share the reference URL of the website and we will beat the price.
+How to search diamond using SKU?
+How often do you add diamonds to your inventory?
We update our inventory with new products approximately every two-hour interval.
+If I buy a lab grown diamond, will anyone be able to tell?
With the naked eye, no. It takes expensive equipment and specialized training to tell the difference between the Natural and Lab Grown Diamond.
+How to find diamond using diamond filters?
+How to watch 360 video of any diamond?
+How can I design my own lab grown diamond ring?
+How can I design my Custom Diamond Ring for free?
We don’t charge for the CAD & 3D design of your custom design ring. Please click here to submit your request. Do not forget to share the ring size, metal and the center stone.
+How to find fancy color lab diamonds?
+What if the diamond does not have the 360 video?
Do not hesitate, many time diamonds video are not uploaded. Just contact us and we will share you the 360 video/ live video of the diamond.
+How can I make sure the diamonds I receive are actually the diamonds I ordered?
When we ship a product to our customers we also provide them with an independent and IGI/GIA/GCAL report to certify their quality and that you’ve received the exact product you ordered. You can take our product to a local gemologist and compare them against all of the properties mentioned in the report to cross verify the credibility of your product.
+Can I put a diamond on hold?
We at Loose Grown Diamonds provide an option to customers of ‘holding a diamond’. In this option a customer has to notify us that they are interested in a diamond but want to confirm with friends/family/spouse as to whether they should purchase it or not. On doing so, we hold the diamond for them only for up to 12 hours, so that they can make a decision with ease. It works on first come first serve basis.
+How precise your calibrated diamonds are?
Our Calibrated Diamonds are exhibit a variance of 0.01mm.
+What is the crafting time for the Ring/Fine Jewelry?
Crafting takes up to 2 weeks for Ring/Fine Jewelry.
+Can I see the CAD/3D look of my Ring/Jewelry?
Yes, Once you placed the order, we will get back to you with the CAD/3D within 48 working hours over email.
+Is there a fee for creating the CAD/3D design of my custom design request?
There is no charge for the CAD/3D design of your custom request. We offer unlimited revisions until you’re satisfied. However, if you make more than two ring setting changes, subsequent CAD & 3D designs will incur a $20 fee each.
+If I order a diamond and setting from Loose Grown Diamond, will it come as a complete ring?
Yes! It will be shipped to you as a complete ring ready to wear.
+Can I buy a setting without a diamond at Loose Grown Diamond?
We do not sell any settings without the purchase of a center stone from Loose Grown Diamond. Since all of our settings are handcrafted and made to order for each specific center diamond, we want to ensure the highest quality of the finished piece.
+Does your fine jewellery comes with the certificate?
Our fine jewelry collection, which includes wedding rings, pendants, and earrings, does not come with a certificate. We have intentionally chosen not to certify these pieces. However, please rest assured that the diamonds used in our fine jewelry are of DEF color and VVS/VS clarity, ensuring their exceptional quality and value. If you have any further questions or concerns, please feel free to reach out. Your satisfaction is our priority. If you want to certify it please let us know before placing an order and we will share the cost upon request.
Lab Created diamonds
+Are they the same as earth-created diamonds? If not, how are they different?
Lab-created diamonds and earth-created diamonds offer identical optical and chemical composition. The sparkle is the same.
+Will I still receive a physical laboratory certificate/grading report?
Yes – lab-created diamond will be accompanied by an independent laboratory (GIA/IGI/GCAL) report detailing its “4 Cs” – cut, color, clarity, and carat weight. If your diamond is mounted into jewelry, it will also be accompanied by an independent laboratory.
+Why some of the fancy shapes does not have the cut grade listed on the website?
Please note GIA, IGI and GCAL does not provide cut ratings for fancy cut stones, i.e any shape outside of round. That’s why some of the fancy shapes does not have the cut grade listed on the website.
+Are all these listed diamonds are manufactured by Loose Grown Diamond?
No, some of them are manufactured by our business partners.
+Can I request for the tweezer/real video of the diamond in natural light?
Sure, we can send you the real video of the diamond in natural light using tweezers. However, please note that we can only provide you with a maximum of two SKUs. Please let us know the SKUs you are interested in.
+Do you provide ASET image for the diamonds?
No, We don’t provide the ASET image for the diamonds.
+Will the return policy be the same?
Yes! We stand behind all our products and want you to be 100% satisfied with your purchase. You may return your diamond/jewelry piece for a full refund within 7 days. (the 7 days start from the date of receiving the product.)
+I've received an email notifying me that the diamond I listed has an incorrect price/unavailable. What should I do in this situation?
We’ve encountered instances where other manufacturers have listed items at incorrect prices multiple times or unavailable. Please be aware that we don’t have control over these listings. You have two options: you can either cover the price difference/choose alternate diamond, or if you prefer, you’re welcome to cancel your order and receive a full refund.
Payments
+What types of payment do you accept?
We accept all major credit cards (Visa, MasterCard, American Express, and Discover), Stripe, PayPal, Wire transfer, AftetrPay, Klarna, Splitit as well as Crypto.
Many customers purchasing items valued over $1,000 prefer paying by wire/wise transfer. Wire transfer/Crypto orders receive a 2% discount from our listed price. Customers paying by wire will receive wiring instructions once they have placed the order. We must receive confirmation from our bank that a wire transfer has been completed before items can be shipped.
If you have any questions, Please contact us for or call/WhatsApp us at +1 646-288-0810
PS: If we didn’t received the order payment within 2 working business days, the order will be cancelled due to non-payment & we are not responsible for the same.
+Will I receive a discount if I pay by bank wire?
Yes. Bank wire/wise.com customers receive a 2% discount off their entire order. Please request coupon code from our support.
+How to transfer a wire using my bank?
- T.D. Bank: In the App, click “Send Money” and then “Transfers”
- U.S. Bank: Step-by-step instructions
- Wells Fargo: Log-in directions
- Bank of America: How to send through Online Banking
- Capital One: Step-by-step instructions
- Chase: How to enroll for the first time and set up the wire recipient, How to Send a Wire
- Citi: App Instructions, More Info
+Will I be charged sales tax on my order?
No, We don’t collects sales tax on orders that are shipped from our South Asia Locations.
+Can I pay with two different credit cards?
Yes. If you’d like pay with two different cards, please place your order over the phone with customer service at +1 646-288-0810. We are available 24 hours a day, 7 days a week.
+Do you offer Financing/EMI?
Yes. we do offer a EMI/finance with Splitit, AfterPay and Klarna.
+Why was my purchase not approved with Klarna?
Please refer to this article: https://www.klarna.com/us/customer-service/why-was-my-purchase-not-approved-with-klarna/
+Hi I’m trying to place an order through Splitit but for some reason I can’t get it to work anymore! Why?
You need to have at least the whole value of your purchase available on your card as an authorization (hold) is kept on the total amount outstanding in order to guarantee future payments to your merchant or retailer. Please refer to this article or contact Splitit: https://www.splitit.com/faq/shoppers/
+How do I pay by ETH or BTC or USDT or Crypto?
You will be provided a unique link/QR Code to be able to pay with Bitcoin or Ethereum or USDT or Crypto.
Shipping
+Do you Ship WORLDWIDE?
Yes, we do ship WORLDWIDE.
+When will my order ship?
Free Shipping: Orders typically dispatch within 3 to 7 business days.
Express Shipping($120): Orders typically dispatch within 2 to 5 business days.
Transit time is not included in the lead times stated above because transit times vary so dramatically.
If you need an order to ship by, or arrive by, an specific date we urge you to type in “order notes” section provided during check out. We’ll do our best to exceed your request or attempt to reach you and advise the best we can do.
Note: We do not shipped on Weekends & Holidays. (Kindly be aware that if the shipment is dispatched via DHL, it may experience extended delivery times, as DHL operates on its unique system, which could potentially result in delays of 3-7 working days within the EU.)
+Can I Get My Order Faster? I haven't paid for the Express Shipping
Yes, Please email us on support@loosegrowndiamond.com – We will try our best to make it as fast as we can.
+What’s included in my order?
In the box, you will receive Diamond/Ring, Hard Copy of IGI/GIA/GCAL certificate.
Note: Diamonds below 1 carat or cart total below $2,500 – The hard copy of IGI/GIA/GCAL certificate will ship individually.
+Are Your Shipments Fully Insured?
Yes. All of our shipments are 100% insured.
+I received my diamond but I didn't received the physical certificate Why?
For all the orders below $2,500 cart total – The diamond certificate shipped with individual shipment via USPS/UPS/FedEx/Aramex.
+How much time will it take to deliver it to my home?
Once it dispatched You will get the delivery within 5-8 business days. (Ring & Fine Jewelry crafting time does not include in this timeframe.)
+Can I track my order online?
You can obtain the status of your current orders on the “Orders” under “My Account” page.
Once dispatched you should be able to track your order on the shipping company’s website using the tracking number we have given you.
+Are there any duties I have to pay? How much duty/taxes do I have to pay in custom?
If you are from the United States, India, Hong Kong or Dubai you don’t need to pay any customs duties/tax.
Other countries customers have to pay the duties and taxes. Once the package arrives in your country, the courier will contact you to collect any taxes or duties. We don’t have any exact figure of how much duty as it depends on the state/country government. Usually It’s 5%.
+Do I have to pay customs, duties, etc. if I am from Canada?
Jewelry: With effect from July 1, 2020 the US-Mexico-Canada (USMCA) Trade Agreement exempted duties on jewelry made/assembled in the USA. There will be no duties for jewelry that is made in the USA.
Loose Diamonds: The Canadian Customs Tariff Act exempted duties on sales/shipping of loose (unmounted) diamonds. Sales tax will be assessed based on the rates of the province the shipment is going to. See the below chart:
+Do I have to pay customs, duties on Engagement Ring & Jewellery if I am from Canada?
With effect from July 1, 2020 the US-Mexico-Canada (USMCA) Trade Agreement exempted duties on Engagement Ring & Jewellery made/assembled in the USA. There will be no duties for jewellery that is made in the USA.
+What do I do if my order doesn't arrive in the prescribed time frame?
Email us on support@loosegrowndiamond.com OR Contact customer service at +1 646-288-0810 Monday to Friday from 9:00 AM to 5:00 PM Eastern, and they would gladly help you track the package for you.
+I'm not going to be home when my package is supposed to arrive, what should I do?
Oftentimes we can set up a hold for pickup at an approved local FedEx location. Reach out to a support representative in chat or email support@loosegrowndiamond.com for help setting it up.
+Can You Ship My Package To A FedEx Location To Be Held For Pick Up?
Absolutely! You can have the package shipped to a FedEx Ship Center or a FedEx Print and Ship to be Held for Pickup, where it can be held for up to 2 Business days. In case of Pick Up, please email us at support@loosegrowndiamond.com with the nearest FedEx Pickup location.
+What if my diamond/jewelry gets lost during shipment?
LGD takes every precaution to ensure that your order arrives safely. Your order is fully insured during transit, and we require a signature for all packages. If its get lost you will get full refund.
+What's the claim process when shipment is lost?
In such a scenario, we will be claiming the shipment, and once found, a new diamond/product will be shipped back to you within 4 to 6 weeks. You must be patient and cooperate with us to achieve the best results.
Returns/Refund
+Why is the return policy of Loose Grown Diamond only for 7-days?
As we are both diamond manufacturers and sellers it should be noted that we in no way include any extra charges to our final prices, like ‘middle-men fee’. Something which is commonly billed when purchasing from a diamond retailer. With a minimal profit margin we are giving you the best quality diamonds as swiftly as we can, hence we keep a 7-day return policy to ensure maximum efficiency for all our customers.
Many times 3-4 customers end up liking the same diamond/diamond jewelry, if we sell it to someone and they want to return it within 7-days we are then able to sell that diamond to another interested buyer. This helps us maintain the market balance.
Note: The 7 days start from the date of receiving the product.
+What is LGD's Cancellation Policy?
All Orders are eligible for cancellation when it is in packed/shipped status, as long as the cancel option is available.
+I just cancelled my order. When will I receive my refund?
You will receive refund into the source account within 1-3 business days from the time of order cancellation.
+Can I modify the shipping address of my order after it has been placed?
Yes, please contact us to change your address.
+Can special/bespoke orders returned & eligible for refund?
Yes, Special/bespoke orders can be returned & eligible for refund.
+When are returns not possible?
We cannot accept returns after return timeline has lapsed. Product must have in the same condition (unused) along with the certificate.(if apply). We don’t accept the return for round and fancy shapes melee diamonds.
+How can I initiate a return?
You will have to send us an email on support@loosegrowndiamond.com along with order number & the reason for your return.
Note: Two returns/exchanges are allowed per customer, per year.
+What is the time-period within which I can return a product?
Products can be returned within 7 days of receiving the product. Post this, return is not allowed.
+Do I pay the return shipping costs?
No. Our commitment to you includes free returns up to $50 within the 7-day return period only. If the returns shipping costs is above $50 we will cover maximum $50. You need to bear the costs for the difference amount.
+Why has my return request been rejected?
It’s unfortunate, but the reason for making the return does not comply with our policy.
+What is the pick-up process for the return of a product?
Once you’ve made a return request with us via email, our team will get back you with the step by step process.
Note: Two returns/exchanges are allowed per customer, per year.
Note: Two returns/exchanges are allowed per customer, per year.
+What is the mode of payment for refunds?
All refunds are credited back to the account/card used to place the original order.
+Why is the refund I received smaller than my original purchase amount?
Non-US residents may receive a lesser refund due to currency conversion fees. We’ve processed a complete refund, which might encompass currency conversion charges imposed by your bank. To obtain a refund receipt, please email us at support@loosegrowndiamond.com. Additionally, consider contacting your bank to explore options for minimising these charges, as they hold the primary authority and may be able to provide assistance.
Please note that we are not responsible for any currency conversion charges that may have been applied.
+Do I get the refund for the return shipping?
We reimburse the cost up to $50 for the return shipment.
+How will I know that my refund has been initiated?
You’ll never have to ask. We’ll send you an email confirming the initiation of your refund. Your refund should reach you within 1-3 working days.
+I still haven't got my refund. Why?
If we’ve sent you a confirmation on the approval of your refund, you will definitely get your refund. However, in rare cases, we face technical difficulties that can delay refund transfers. If the wait seems too long, contact us for support.
