Frequently Asked Questions
We at Loose Grown Diamond, operate mostly online. Operating online saves us operational costs and also helps us in keeping all our attention on the quality and manufacturing of your diamond. The reason for our high quality service is primarily that we focus all our attention on our service and hence you get a much lower price on our product then you would in comparison to any other local jewellery store or online store.
We offer FREE SHIPPING on all items, a 7 days return policy.
Our corporate office is located in New York city. You will find our office in the Diamond District. The exact address of our office is listed below.
Loose Grown Diamond Corporate Office
15W 47th St., Suite#801
New York, NY-10036
Insurance & Care
If you encounter any other problem with a product which is not covered under the warranty you can always reach out to us. We will ask for your product and after being inspected by our gemologist we shall let you know the charges for our services.
Orders & Ring Sizes
Our Diamond & Jewelry
Lab Created diamonds
Yes – lab-created diamond will be accompanied by an independent laboratory (GIA/IGI) report detailing its “4 Cs” – cut, color, clarity, and carat weight. If your diamond is mounted into jewelry, it will also be accompanied by an independent laboratory.
We accept all major credit cards (Visa, MasterCard, American Express, and Discover), as well as PayPal.
Many customers purchasing items valued over $1,000 prefer paying by wire/wise transfer. Wire transfer orders receive a 2% discount from our listed price. Customers paying by wire will receive wiring instructions once they have placed the order. We must receive confirmation from our bank that a wire transfer has been completed before items can be shipped.
If you have any questions, Please contact us for or call/whatsapp us at +1 646-288-0810
As we are both diamond manufacturers and sellers it should be noted that we in no way include any extra charges to our final prices, like ‘middle-men fee’. Something which is commonly billed when purchasing from a diamond retailer. With a minimal profit margin we are giving you the best quality diamonds as swiftly as we can, hence we keep a 7-day return policy to ensure maximum efficiency for all our customers.
Many times 3-4 customers end up liking the same diamond/diamond jewelry, if we sell it to someone and they want to return it within 7-days we are then able to sell that diamond to another interested buyer. This helps us maintain the market balance.