Frequently Asked Questions
+What is Loose Grown Diamond?
+Do you have a retail store located in my state?
We at Loose Grown Diamond, operate mostly online. Operating online saves us operational costs and also helps us in keeping all our attention on the quality and manufacturing of your diamond. The reason for our high-quality service is primarily that we focus all our attention on our service and hence you get a much lower price on our product than you would in comparison to any other local jewelry store or online store.
We offer FREE SHIPPING on all items, and a 7 days return policy.
+Do you have gemologists on staff?
+Where are the corporate office of Loose Grown Diamond located?
Our corporate office is located in New York city. You will find our office in the Diamond District. The exact address of our office is listed below.
Loose Grown Diamond Corporate Office
15W 47th St., Suite#801
New York, NY-10036
Insurance & Care
+Do you clean or provide care for jewelry sold on your site?
+What is covered by your lifetime warranty?*
If you encounter any other problem with a product which is not covered under the warranty you can always reach out to us. We will ask for your product and after being inspected by our gemologist we shall let you know the charges for our services.
+Do you provide insurance on jewelry?
Orders & Ring Sizes
+I saw a ring on your site, and I love it! Can I try it on?
+Can I order through your website?
+Can I custom design an engagement ring?
+What if I need help placing an order?
+I'd like to place an international order. Do I pay customs fees to LGD or to Fedex/UPS?
+How do I get my ring size?
+Can you engrave my ring/jewelry?
+Do you Price Match?
Our Diamond & Jewelry
+Are your lab grown diamonds Eco-friendly and Conflict Free?
+I have found 2 same diamonds which are having same color, clarity, cut and size but the price is difference? am I missing something?
+I found a diamond on your website that I like. Is it available?
+How to search diamond using SKU?
+How to view diamond Certificate?
+How often do you add diamonds to your inventory?
+How to find diamond using diamond filters?
+How to watch 360 video of any diamond?
+How can I design my own lab grown diamond ring?
+How to find fancy color lab diamonds?
+What if the diamond does not have the 360 video?
+How can I make sure the diamonds I receive are actually the diamonds I ordered?
+What is HOLD on the diamond?
Lab Created diamonds
+Are they the same as earth-created diamonds? If not, how are they different?
+Will I still receive a laboratory certificate?
Yes – lab-created diamond will be accompanied by an independent laboratory (GIA/IGI) report detailing its “4 Cs” – cut, color, clarity, and carat weight. If your diamond is mounted into jewelry, it will also be accompanied by an independent laboratory.
+Why some of the fancy shapes does not have the cut grade listed on the website?
Please note GIA and IGI does not provide cut ratings for fancy cut stones, i.e any shape outside of round. That’s why some of the fancy shapes does not have the cut grade listed on the website.
+Will the return policy be the same?
+What types of payment do you accept?
We accept all major credit cards (Visa, MasterCard, American Express, and Discover), PayPal as well as Crypto.
Many customers purchasing items valued over $1,000 prefer paying by wire/wise transfer. Wire transfer orders receive a 2% discount from our listed price. Customers paying by wire will receive wiring instructions once they have placed the order. We must receive confirmation from our bank that a wire transfer has been completed before items can be shipped.
If you have any questions, Please contact us for or call/whatsapp us at +1 646-288-0810
+Will I receive a discount if I pay by bank wire?
+Will I be charged sales tax on my order?
+Can I pay with two different credit cards?
+Do you offer Financing/EMI?
+Why was my purchase not approved with Klarna?
+Hi I’m trying to place an order through Splitit but for some reason I can’t get it to work anymore! Why?
+Do you Ship WORLDWIDE?
+When will my order ship?
Free Shipping: Orders typically ship within 3 to 5 days. Express Shipping($120): Orders typically ship within 2 to 3 days.
Transit time is not included in the lead times stated above because transit times vary so dramatically.
If you need an order to ship by, or arrive by, an specific date we urge you to type in special instructions in the space provided during check out. We’ll do our best to exceed your request or attempt to reach you and advise the best we can do.
Note: We do not shipped on Weekends & Holidays.
+Where is my diamond shipped from?
+What’s included in my order?
+Does this shipment come with insurance?
Orders below $1000 cart total will ship with non-insurance and signature mandatory via FedEx/UPS/Aramex.
+Clearance Delays: Why's My Package at Customs?
+I received my diamond but I didn't received the physical certificate Why?
+How much time will it take to deliver it to my home?
+Can I track my order online?
+Are there any duties I have to pay? How much duty/taxes do I have to pay in custom?
+What do I do if my order doesn't arrive in the prescribed time frame?
+What if my diamond/jewelry gets lost during shipment?
+Why is the return policy of Loose Grown Diamond only for 7-days?
As we are both diamond manufacturers and sellers it should be noted that we in no way include any extra charges to our final prices, like ‘middle-men fee’. Something which is commonly billed when purchasing from a diamond retailer. With a minimal profit margin we are giving you the best quality diamonds as swiftly as we can, hence we keep a 7-day return policy to ensure maximum efficiency for all our customers.
Many times 3-4 customers end up liking the same diamond/diamond jewelry, if we sell it to someone and they want to return it within 7-days we are then able to sell that diamond to another interested buyer. This helps us maintain the market balance.