Frequently Asked Questions
About Us
+What is Loose Grown Diamond?
+Do you have a retail store located in my state?
We at Loose Grown Diamond, operate mostly online. Operating online saves us operational costs and also helps us in keeping all our attention on the quality and manufacturing of your diamond. The reason for our high-quality service is primarily that we focus all our attention on our service and hence you get a much lower price on our product than you would in comparison to any other local jewelry store or online store.
We offer FREE SHIPPING on all items, and a 7 days return policy.
+Do you have gemologists on staff?
+Where are the corporate office of Loose Grown Diamond located?
Our corporate office is located in New York city. You will find our office in the Diamond District. The exact address of our office is listed below.
Loose Grown Diamond Corporate Office
15W 47th St., Suite#1704
New York, NY-10036
Insurance & Care
+Do you clean or provide care for jewelry sold on your site?
+What is covered by your lifetime warranty?*
If you encounter any other problem with a product which is not covered under the warranty you can always reach out to us. We will ask for your product and after being inspected by our gemologist we shall let you know the charges for our services.
Orders & Ring Sizes
+I saw a ring on your site, and I love it! Can I try it on?
+Can I order through your website?
+Can I custom design an engagement ring?
+What if I need help placing an order?
+What if I have a question about my order, want to change it, or need to cancel it?
You can check your order status online by clicking here. You will need to login.
+I am not from the USA, Do I have to pay customs duties/tax?
+How do I get my ring size?
+How do I know what ring size to buy? What if I get the wrong size?
No worries if you get it wrong though, We offer a 7 day free resize for all rings sold at Loose Grown Diamond. Just reach out to a support via chat or email support@loosegrowndiamond.com to initiate a resize. Be sure to have your order number and correct size you need handy to expedite the process.
+Do you offer re-sizing?
+Can you engrave my ring/jewelry for Free?
+What fonts do you use for the Engraving?
+Can you help keep the ring a surprise? Is LGD's packaging discreet?
+Are Your Prices in US Dollars?
+Do you Price Match?
Our Diamond & Jewelry
+How can you offer such low prices on all your diamonds/jewelry?
+Do you have a Low Price Guarantee?
+I have found 2 same diamonds which are having same color, clarity, cut and size but the price is difference? am I missing something?
+Are your lab grown diamonds Eco-friendly and Conflict Free?
+I found the same diamond on other retailers website that I like. Can I buy it from you?
+How to search diamond using SKU?
+How often do you add diamonds to your inventory?
+If I buy a lab grown diamond, will anyone be able to tell?
+How to find diamond using diamond filters?
+How to watch 360 video of any diamond?
+How can I design my own lab grown diamond ring?
+How can I design my Custom Diamond Ring for free?
+How to find fancy color lab diamonds?
+What if the diamond does not have the 360 video?
+How can I make sure the diamonds I receive are actually the diamonds I ordered?
+Can I put a diamond on hold?
+What is the crafting time for the Ring/Fine Jewelry?
+Can I see the CAD/3D look of my Ring/Jewelry?
+If I order a diamond and setting from Loose Grown Diamond, will it come as a complete ring?
+Can I buy a setting without a diamond at Loose Grown Diamond?
Lab Created diamonds
+Are they the same as earth-created diamonds? If not, how are they different?
+Will I still receive a physical laboratory certificate/grading report?
Yes – lab-created diamond will be accompanied by an independent laboratory (GIA/IGI) report detailing its “4 Cs” – cut, color, clarity, and carat weight. If your diamond is mounted into jewelry, it will also be accompanied by an independent laboratory.
+Why some of the fancy shapes does not have the cut grade listed on the website?
Please note GIA and IGI does not provide cut ratings for fancy cut stones, i.e any shape outside of round. That’s why some of the fancy shapes does not have the cut grade listed on the website.
+Are all these listed diamonds are manufactured by Loose Grown Diamond?
No, some of them are manufactured by our business partners.
+Will the return policy be the same?
Payments
+What types of payment do you accept?
We accept all major credit cards (Visa, MasterCard, American Express, and Discover), Stripe, PayPal, Wire transfer, AftetrPay, Klarna, Splitit as well as Crypto.
Many customers purchasing items valued over $1,000 prefer paying by wire/wise transfer. Wire transfer/Crypto orders receive a 2% discount from our listed price. Customers paying by wire will receive wiring instructions once they have placed the order. We must receive confirmation from our bank that a wire transfer has been completed before items can be shipped.
If you have any questions, Please contact us for or call/WhatsApp us at +1 646-288-0810
PS: If we didn’t received the order payment within 2 working business days, the order will be cancelled due to non-payment & we are not responsible for the same.
+Will I receive a discount if I pay by bank wire?
+Will I be charged sales tax on my order?
+Can I pay with two different credit cards?
+Do you offer Financing/EMI?
+Why was my purchase not approved with Klarna?
+Hi I’m trying to place an order through Splitit but for some reason I can’t get it to work anymore! Why?
+How do I pay by ETH or BTC or USDT or Crypto?
Shipping
+Do you Ship WORLDWIDE?
+When will my order ship?
Free Shipping: Orders typically dispatch within 3 to 7 business days.
Express Shipping($120): Orders typically dispatch within 2 to 5 business days.
Transit time is not included in the lead times stated above because transit times vary so dramatically.
If you need an order to ship by, or arrive by, an specific date we urge you to type in “order notes” section provided during check out. We’ll do our best to exceed your request or attempt to reach you and advise the best we can do.
Note: We do not shipped on Weekends & Holidays.
+Can I Get My Order Faster? I haven't paid for the Express Shipping
+What’s included in my order?
+Are Your Shipments Fully Insured?
+I received my diamond but I didn't received the physical certificate Why?
+How much time will it take to deliver it to my home?
+Can I track my order online?
+Are there any duties I have to pay? How much duty/taxes do I have to pay in custom?
Other countries customers have to pay the duties and taxes. Once the package arrives in your country, the courier will contact you to collect any taxes or duties. We don’t have any exact figure of how much duty as it depends on the state/country government. Usually It’s 5%.
+What do I do if my order doesn't arrive in the prescribed time frame?
+I'm not going to be home when my package is supposed to arrive, what should I do?
+Can You Ship My Package To A FedEx Location To Be Held For Pick Up?
+What if my diamond/jewelry gets lost during shipment?
+What's the claim process when shipment is lost?
Returns/Refund
+Why is the return policy of Loose Grown Diamond only for 7-days?
As we are both diamond manufacturers and sellers it should be noted that we in no way include any extra charges to our final prices, like ‘middle-men fee’. Something which is commonly billed when purchasing from a diamond retailer. With a minimal profit margin we are giving you the best quality diamonds as swiftly as we can, hence we keep a 7-day return policy to ensure maximum efficiency for all our customers.
Many times 3-4 customers end up liking the same diamond/diamond jewelry, if we sell it to someone and they want to return it within 7-days we are then able to sell that diamond to another interested buyer. This helps us maintain the market balance.
Note: The 7 days start from the date of receiving the product.
+What is LGD's Cancellation Policy?
+I just cancelled my order. When will I receive my refund?
+Can I modify the shipping address of my order after it has been placed?
+Can special/bespoke orders returned & eligible for refund?
+When are returns not possible?
+How can I initiate a return?
+What is the time-period within which I can return a product?
+Do I pay the return shipping costs?
+Why has my return request been rejected??
+What is the pick-up process for the return of a product?
Note: Two returns/exchanges are allowed per customer, per year.