You may return eligible items within 30 days of delivery. Returns requested after 30 days are not eligible for a refund.

We want you to shop with complete confidence. That's why we offer a 30-day return policy, giving you plenty of time to inspect your purchase, try it on, and ensure it's exactly what you expected.

If you're not completely satisfied, you can return your eligible item within 30 days of delivery, subject to our Returns & Refund Policy.

Note: The 30-day return period begins on the date your order is delivered.

You may cancel your order before it has been packed or shipped. Once an order has been shipped, it can no longer be canceled. Please contact our support team as soon as possible if you need assistance.

Returns cannot be accepted if:

• The 30-day return period has expired.
• The item is used, damaged, or not in its original condition.
• The required IGI, GIA, or GCAL grading report (where applicable) is missing.
• The item is a round or fancy-shaped melee diamond, calibrated diamond, custom cut diamond, or fancy color melee diamond, as these are final sale and non-returnable.

For U.S. customers, we provide a prepaid return shipping label.

For international customers, we reimburse up to $50 USD toward return shipping costs within the 30-day return period. If the return shipping cost exceeds $50 USD, the customer is responsible for the remaining balance.

All refunds are issued to the original payment method used to place the order.

Yes. If you purchased your order using Store Credit earned by posting a review on social media platforms such as Reddit, Instagram, TikTok, or similar platforms, a $50 shipping and handling fee will be deducted from your Store Credit balance for each return.

Please note: This policy applies only to promotional Store Credit earned through review campaigns and does not apply to other forms of Store Credit or refunds.

If you've received a refund confirmation email, your refund has been successfully initiated. Most refunds are processed within 2–10 business days, but delays can occasionally occur due to your bank or payment provider.

If you haven't received your refund after this timeframe, please contact us at support@loosegrowndiamond.com, and we'll be happy to assist you.

No. We are not responsible for refunding any customs duties, import taxes, or other government fees paid on your order.

To request a refund of these charges, please contact your local customs authority or visit their official website for guidance on the refund process.