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Shipping

Thank you for visiting and shopping at Loose Grown Diamond. Following are the terms and conditions that constitute our Shipping Policy.

Shipment processing time

  •  All orders are dispatched within 3-7 business days.
  •  Orders are not shipped or delivered on weekends or on holidays.
  •  If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If we expect a significant delay in the shipment of your order, we will contact you via email or telephone to inform you.

Shipping rates & delivery estimates

Please note that all of our shipments are insured and will be delivered by one of our delivery partners, FedEx, UPS, Aramex, or DHL.

Shipment method

Estimated dispatch time

Shipment cost

Free Shipping

3-7 business days

Free

Express Shipping

2-5 business days

$120
  • Once it dispatched You will get the delivery within 5-8 business days. (Ring & Fine Jewelry crafting time does not include in this timeframe. (Kindly be aware that if the shipment is dispatched via DHL, it may experience extended delivery times, as DHL operates on its unique system, which could potentially result in delays of 3-7 working days within the EU.)
  • Orders up to $500 will incur a shipping fee of $35 USD.

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24-48 hours. If you want to check on your order status simply click here.

Customs, Duties, and Taxes

If you are from the United States, India, Hong Kong or Dubai you don’t need to pay any customs duties/tax.

Loose Grown Diamond is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Lost/Stolen

Loose Grown Diamond takes every precaution to ensure that your order arrives safely. Your order is fully insured during transit, and we require a signature for all packages. If its get lost you will get full refund.

Shipping FAQ's

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Do you Ship WORLDWIDE?

Yes, we do ship WORLDWIDE.

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When will my order ship?

Free Shipping: Orders typically dispatch within 3 to 7 business days.
Express Shipping($120): Orders typically dispatch within 2 to 5 business days.

Transit time is not included in the lead times stated above because transit times vary so dramatically.

If you need an order to ship by, or arrive by, an specific date we urge you to type in “order notes” section provided during check out. We’ll do our best to exceed your request or attempt to reach you and advise the best we can do.

Note: We do not shipped on Weekends & Holidays.

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Can I Get My Order Faster? I haven't paid for the Express Shipping

Yes, Please email us on support@loosegrowndiamond.com – We will try our best to make it as fast as we can.

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What’s included in my order?

In the box, you will receive Diamond/Ring, Hard Copy of IGI/GIA certificate. Note: Diamonds below 1 carat or cart total below $2,500 – hard copy of IGI/GIA certificate will ship individually.

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Are Your Shipments Fully Insured?

Yes. All of our shipments are 100% insured.

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I received my diamond but I didn't received the physical certificate Why?

For all the orders below $2,500 cart total – The diamond certificate shipped with individual shipment via USPS/UPS/FedEx/Aramex.

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How much time will it take to deliver it to my home?

Once it dispatched You will get the delivery within 5-8 business days. (Ring & Fine Jewelry crafting time does not include in this timeframe.)

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Can I track my order online?

You can obtain the status of your current orders on the “Orders” under “My Account” page.

Once dispatched you should be able to track your order on the shipping company’s website using the tracking number we have given you.

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Are there any duties I have to pay? How much duty/taxes do I have to pay in custom?

If you are from the United States, India, Hong Kong or Dubai you don’t need to pay any customs duties/tax.
Other countries customers have to pay the duties and taxes. Once the package arrives in your country, the courier will contact you to collect any taxes or duties. We don’t have any exact figure of how much duty as it depends on the state/country government. Usually It’s 5%.

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Do I have to pay customs, duties, etc. if I am from Canada?

Jewelry: With effect from July 1, 2020 the US-Mexico-Canada (USMCA) Trade Agreement exempted duties on jewelry made/assembled in the USA. There will be no duties for jewelry that is made in the USA.

Loose Diamonds: The Canadian Customs Tariff Act exempted duties on sales/shipping of loose (unmounted) diamonds. Sales tax will be assessed based on the rates of the province the shipment is going to. See the below chart:

Canada Tax Chart for Ring & Diamond

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What do I do if my order doesn't arrive in the prescribed time frame?

Email us on support@loosegrowndiamond.com OR Contact customer service at +1 646-288-0810 Monday to Friday from 9:00 AM to 5:00 PM Eastern, and they would gladly help you track the package for you.

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I'm not going to be home when my package is supposed to arrive, what should I do?

Oftentimes we can set up a hold for pickup at an approved local FedEx location. Reach out to a support representative in chat or email support@loosegrowndiamond.com for help setting it up.

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Do I have to pay customs, duties on Engagement Ring & Jewellery if I am from Canada?

With effect from July 1, 2020 the US-Mexico-Canada (USMCA) Trade Agreement exempted duties on Engagement Ring & Jewellery made/assembled in the USA. There will be no duties for jewellery that is made in the USA.

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Can You Ship My Package To A FedEx Location To Be Held For Pick Up?

Absolutely! You can have the package shipped to a FedEx Ship Center or a FedEx Print and Ship to be Held for Pickup, where it can be held for up to 2 Business days. In case of Pick Up, please email us at support@loosegrowndiamond.com with the nearest FedEx Pickup location.

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What if my diamond/jewelry gets lost during shipment?

LGD takes every precaution to ensure that your order arrives safely. Your order is fully insured during transit, and we require a signature for all packages. If its get lost you will get full refund.

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What's the claim process when shipment is lost?

In such a scenario, we will be claiming the shipment, and once found, a new diamond/product will be shipped back to you within 4 to 6 weeks. You must be patient and cooperate with us to achieve the best results.

We’re Here To Help

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