Adaya Cushion Solitaire Engagement Ring

The band width is provided in the product information. Yes! You can customize your ring's band width.

Please note that the standard band width depends on the size of the center diamond. If you choose a larger or smaller center stone, our design team will adjust the band width accordingly to ensure the ring remains well-proportioned. For example, a ring with a 1 ct center diamond typically has a band width of 1.80 mm or less.

If you'd like a different band width, simply include your request in the Order Notes section during checkout.

Custom Band Width Pricing:
• Up to 1.80 mm: Complimentary
• Up to 2.00 mm: +$100
• Up to 2.20 mm: +$200
• Up to 2.40 mm: +$400
• Above 2.40 mm: Please contact us at support@loosegrowndiamond.com for a custom quote.

Please note: Increasing the band width may also increase the ring's total gold weight, which is reflected in the customization cost.

If you purchase a diamond and setting together, we will professionally set the diamond in your chosen setting before shipping. Your completed jewelry will arrive securely packaged in a premium jewelry box, ready to wear or gift.

If the center stone is D, E, or F color with VVS or VS clarity, we use a mix of DEF color and VVS–VS clarity diamonds for the side stones. If the center stone is G, H, or I color with VS or SI clarity, we use a mix of GHI color and VS–SI clarity diamonds to complement the center stone.

Yes! We offer two-tone customization, allowing you to mix different metal colors — for example, a yellow gold band with a white gold basket and prongs. You can also choose combinations of white, yellow, or rose gold, as well as platinum.

Yes! Every order includes a premium, ready-to-gift ring box with a luxurious finish and soft interior, perfect for proposals, gifts, or safekeeping.

Our warranty covers any manufacturing defects or issues present when you receive your jewelry. It also includes complimentary prong tightening, polishing, and rhodium plating within 30 days of delivery.

We stand behind the quality of our craftsmanship. If you notice any defects or issues upon receiving your order, please contact us, and we'll be happy to assist you.

If your jewelry requires a service that isn't covered under our warranty, please reach out to us. We'll inspect your item and provide you with a repair assessment and any applicable service costs before proceeding.

For added peace of mind, you can also purchase an optional Extend Protection Plan at checkout, which provides coverage for accidental damage and other eligible repairs beyond our standard warranty.

Yes! We would be delighted to bring your dream ring design to life. To get started, email us at support@loosegrowndiamond.com or contact our customer service team at 1-646-288-0810.

Yes! We offer one complimentary ring resize within 30 days of delivery on all rings purchased from Loose Grown Diamond.

To request a resize, simply contact our support team via live chat or email us at support@loosegrowndiamond.com. To help us process your request as quickly as possible, please have your order number and desired ring size ready.

Please note: Certain wedding bands cannot be resized and are not covered under this policy.

You can use our Ring Sizer or visit a local jewelry store for professional sizing. When getting sized, note the type of ring sizer used — thin, wide, or comfort fit — as this may affect the recommended ring size.

Yes! We offer complimentary engraving on eligible rings and jewelry to make your piece even more personal.

When placing your order, simply enter your engraving request on the cart page. If you have any questions or special requests, our customer support team will be happy to assist you.

Please note: Engraving is subject to space limitations and the design of the jewelry.

The crafting time depends on the shape of the side stones:

Round side stones: Typically add 3–4 business days to the crafting process.

Fancy-shaped side stones: May extend the crafting time to 1–3 weeks, depending on availability and the complexity of the design.

Please note: Custom jewelry or designs with specialty side stones may require additional crafting time. If you need your order by a specific date, please contact our customer support team, and we'll do our best to accommodate your request

Yes! We provide a complimentary digital appraisal letter for your purchase.

Simply email us at support@loosegrowndiamond.com with your order number, and our team will send you a fully digital appraisal letter at no additional cost. The appraisal can be used for insurance purposes and includes the relevant details of your purchase.

Absolutely! If you'd prefer to place your order over the phone, our Customer Support team will be happy to assist you.

Call us: 1-646-288-0810.

Yes! Email us at support@loosegrowndiamond.com with your order number, and we'll do our best to expedite your order. For the quickest delivery, we recommend upgrading to Express Shipping.

Yes! Once you place your order and your center diamond has been secured, we'll create a CAD/3D design of your ring and email it to you within 24-48 business hours for your review and approval.

Production will begin only after you approve the CAD/3D design, ensuring you're completely satisfied before we start crafting your jewelry.

Please note: Custom design requests or multiple design revisions may require additional time.

Absolutely! We'd be happy to create a custom ring using your existing diamond.

You can choose from our wide selection of ring settings available on our website, or, if you have a specific design in mind, simply share your inspiration with us. Our team will work with you to create a setting that perfectly fits your diamond.

To ensure a precise and secure fit, we'll need your diamond's grading certificate (IGI, GIA, or GCAL) or its exact measurements before we begin.

Please note:
• A $100 mounting fee applies for setting your diamond.
• A $100 fee applies for fully insured two-way shipping of your diamond.
• Once we receive your diamond, we'll inspect it before proceeding with the setting process.

If you have any questions, our customer support team will be happy to guide you through the process.