+Can I change the band width?
Yes, if you want to change the band width, We can do that for you :) There is a "order notes" section on the checkout page. Please write down the instruction over there.
+What does your warranty cover?
Our warranty covers any issues with your product as soon as you receive it. It also includes fixing loose prongs, polishing, and rhodium plating within a seven days of purchase. We guarantee our products are defect-free, but if you find any issues, please contact us. If you have a different problem not covered by the warranty, contact us. We'll inspect your product and let you know the cost for our services.
+Does LGD create custom ring/jewelry?
LGD would be delighted to create your dream piece of ring/jewelry. To get started on your custom piece of jewelry, please email us at [email protected] OR contact customer service at 1-646-288-0810 now.
+Can I resize a ring ?
Yes, We offer a 7 day free resize for all rings sold at Loose Grown Diamond. Just reach out to a support via chat or email [email protected] to initiate a resize. Be sure to have your order number and correct size you need handy to expedite the process. Please note that Platinum ring can't be resized and covered in this policy.
+How should I get my finger sized?
You may use our Ring Sizer or visit any local jewelry store should offer free sizing. When you get sized, take note of which type of sizers they used- thin, wide or comfort fit (meaning they were rounded on the inside).
+Can you engrave my ring/jewelry for Free?
We provide free customization/personalization services and would be more than happy to engrave a ring/jewelry for you. At the time of placing an order there is a "order notes" section on the checkout page. Please write down the instruction over there.
+What is the typical crafting time for ring/jewelry with side stones?
Crafting side stones in pear, marquise, or oval shapes requires 3 to 4 days, whereas other shapes can extend the ring/jewelry crafting time to 2 to 3 weeks, and the jewelry crafting time will be extra.
+Can I place my order by phone?
Absolutely! If you would like to place your order over the phone you can speak with a member of our Customer Service team by calling +1-646-288-0810.
+Can I have my item sooner than this?
+How can I design my own lab grown diamond ring?
+Can I see your factory virtually?
+What's the process after placing an order?
Once you placed the order, our team will get back to you with the CAD & 3D design of your ring within 24 working hours over the email. Once you approve it, we will move forward to production.